Terms of Use

1. What MotorLoom Provides

MotorLoom provides independent vehicle diagnostic guidance based on the information you provide. Our service helps you:

• Identify likely causes of vehicle issues based on reported symptoms
• Understand how urgent an issue may be
• Understand typical UK repair cost ranges
• Prepare informed questions before speaking with a garage

MotorLoom does not carry out physical inspections and is not a replacement for a qualified mechanic. Results are for guidance only.

2. Use of the Service

You may use MotorLoom for personal, non-commercial purposes only. You are responsible for ensuring the information you provide is as accurate as possible. You should not rely on MotorLoom as the sole basis for decisions involving safety-critical repairs.

3. Payments and Pricing

Certain features, including your full diagnostic report, require a one-off payment of £1.99. All prices are shown clearly before payment is taken. Payments are processed securely by Stripe.

4. Refund Policy

Questions?, email motorloomuk@gmail.com with your payment reference. This does not affect your statutory rights as a UK consumer.

5. Accuracy and Limitations

MotorLoom aims to provide helpful, realistic guidance. However, vehicle issues can have multiple causes and a definitive diagnosis can only be confirmed by physical inspection by a qualified mechanic.

MotorLoom does not guarantee that all identified causes will apply to your specific vehicle. Results are based solely on the information you provide.

6. Liability

MotorLoom is not responsible for decisions made based on the guidance provided, costs incurred at garages, or damage resulting from continued vehicle use. You use MotorLoom at your own discretion.

Our liability to you shall not exceed the amount paid for the report in question.

7. Intellectual Property

All content on MotorLoom, including diagnostic reports, text and design, is the property of MotorLoom. Reports are for your personal use only and may not be resold or redistributed.

8. Changes to These Terms

We may update these Terms of Use from time to time. The most recent version will always be available on this page. Continued use of the service following any update constitutes acceptance of the revised terms.