Privacy Policy

1. Introduction

MotorLoom respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it and your rights in relation to it.

2. Information We Collect

• Vehicle details and issue descriptions you provide when using the diagnostic service
• Basic technical data such as device type and browser information
• Payment confirmation data — handled securely by Stripe, our third-party payment provider
• Session data to deliver your report after payment

3. How We Use Your Information

• To generate and deliver your personalised vehicle diagnostic report
• To process your payment and prevent fraud
• To improve the accuracy and quality of our service
• To meet our legal obligations

4. Data Sharing

We do not sell your personal data. Limited sharing may occur with trusted third-party providers where strictly necessary to operate the service — for example, our payment processor (Stripe) and diagnostic engine. These providers are bound by their own privacy and data protection obligations.

5. Data Retention

Diagnostic session data is held temporarily to deliver your report and is not stored permanently on our servers beyond what is necessary to provide the service.

6. Data Security

We take reasonable technical and organisational measures to protect your information. All payment data is handled by Stripe and is never stored on MotorLoom servers. No system is 100% secure and we cannot guarantee absolute security.

7. Your Rights

Under UK GDPR you have the right to request access to, correction of, or deletion of your personal data. To exercise any of these rights please contact us using the details below.

8. Cookies

MotorLoom uses session cookies solely to maintain your diagnostic data between the form and your report. We do not use tracking or advertising cookies.

9. Changes to This Policy

This policy may be updated from time to time. The most recent version will always be available on this page.